Shipping & Return

We offer standard shipping within New Zealand. Orders are processed within 1-2 business days, and delivery typically takes 3-5 business days.

Shipping Rate

$5.00 flat rate for orders under $50, free shipping for orders over $50.

Shipping Methods

Standard courier service. (NZ Post)

International Shipping

Currently, we only ship within New Zealand.

Returns

You can return unopened products within 14 days of receipt for a full refund. The customer is responsible for return shipping costs.

Exchanges

If you would like to exchange an item, please contact us at nattybiteees@gmail.com to arrange the exchange.

Refunds

Refunds will be processed to the original payment method within 5-7 business days after receiving the returned item.